E-mail has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Using e-mail effectively is therefore a vital skill in today’s day and age.
This course covers e-mail etiquette, including how to address and distribute e-mails, and provides tried-and-true guidelines for e-mailing effectively. It also introduces techniques for managing your inbox, including searching, filing and sorting your e-mail.
The skills learnt in this course will help you get your message across quickly, appropriately and concisely when communicating via e-mail and effectively manage your inbox for maximum efficiency.
On completion of this course participants will be able to:
Who Should Enrol?
The Using E-mail Effectively in the Workplace course covers the following topics:
1. Writing Effective E-mails and Instant Messages
2. Sending E-mails to the Right People
3. Organizing Your Email