Welcome to the Aviation Operations During COVID-19 Business Restart and Recovery Communications course.
Airports must have robust and tested plans and procedures in place to ensure that clear and regular communication with passengers, the media and stakeholders can be maintained under all circumstances.
Airport communications teams should work closely with their colleagues in operations and senior management to anticipate the kinds of issues that may occur, plan how they should respond to these issues, and, crucially, practice and test the execution of these plans to hone skills and continually seek improvement.
These plans and procedures are of even greater importance during and after incidents and operational disruption.
The way the impacts and effects of the COVID-19 pandemic unfolded across the world, however, has placed unprecedented pressure on airport communications teams.
This course will outline how airport communications teams should manage communications in a COVID-19 recovery climate.
On completion of this course you will be able to:
The Aviation Operations During COVID-19 Business Restart and Recovery Communications course includes the following topics:
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.