Certificate in Terminal and Landside Operations

Overview

The Terminal and Landside Operations course will provide participants with the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities.

This course can be taken as a stand alone Certificate Programme or as part of the ACI Airport Operations Diploma Program.

Objectives

On completion of this course participants will be able to:

  • Understand the complex service delivery chain within airports where people from various agencies and companies work together to provide services and amenities utilized by customers
  • Describe the tools used by airport operators working in collaboration with the entire airport community to significantly improve customer satisfaction with the airport experience
  • Describe terminal design categories and the advantages and disadvantages of each
  • Understand the impact of Airport Concessions on customer experiences, customer satisfaction, terminal design and airport profitability
  • Describe the ways in which technology enables Common Use and Self-Service options and the benefits of each for the Customer and for the Airport
  • Describe the landside facilities found at an airport and the various operational activities that take place ranging from curbside passenger processing to the ground transportation services that are used by customers to access the airport.
  • Understand the handling of baggage and cargo at airports including the different types of baggage, baggage fees and the impact of baggage on passenger choices and facilitation
  • Describe the major components of the air cargo industry including the members of the air cargo community and the functions of the air cargo terminal
  • Describe key aviation organisations that have regulatory authority over civil aviation and/or serve as forums for cooperation and setting standards for the international civil aviation community
  • Understand the importance of the International Civil Aviation Organisation (ICAO) and its role in international civil aviation
  • Explain key Standards and Recommended Practices contained in ICAO Annex 9 – Facilitation and in Annex 17 – Security and their relationship to Terminal and Landside Operations

Course Content

The ACI Certificate in Terminal and Landside Operations consists of the following five online modules:

  1. Customer Experience Management
  2. Airport Passenger Terminals
  3. Landside Operations
  4. Baggage and Cargo
  5. International Perspective and Regulations

Course info

  • Language: English
  • Duration: 15 Hours
  • Level: Certificate
0 out of 5

$695.00 USD

Course Reviews

What our customers are saying about OLC

Civil Aviation Authority of Zimbabwe, Robert Gabriel Mugabe International Airport, Zimbabwe

This is a detailed course which is going to create strategic visionaries in the Aviation-wide Industry. It simplifies the airport operations, airport economics and provide aviation strategy implementation skills that are key to management of Civil Aviation Authority or an airport.

Douglas Nyekete

Airport Accountant

Norman Manley International Airport, Jamaica

I found this course very informative and shall recommend it to other professionals in the air transport industry. Since completing this course I am now more aware whenever I use an airport and have found myself looking at systems, personnel and infrastructure in a different way.

Cheryl Blake

Special Projects Officer

Los Angeles World Airports, United States

Thank you. This course provided valuable baseline information specific to aviation and airport management, safety, security and programming. I recommend it to anyone interested in working in or around an airport.

Anna M. Burton

LAWA Chief Resilience Officer, Emergency Management Coordinator II

Darwin International Airport

Studying the ACI Terminal and Landside certification course gave me a comprehensive understanding of a customer centric airport environment, at the same time provided a detailed overview of various stakeholders involved within the overall operational process.
Highly recommend this course to anyone in airport management.
Thanks to ACI for coming up with such a specialised area focused course.

Mahmudul Hasan

Transport Operations Coordinator