The Airport Customer Service Essentials course will assist you to deliver quality face-to-face customer service at your airport.
It is designed to equip you with the skills you need to more confidently and effectively approach and interact with customers.
You will also learn how to exceed customer expectations, create memorable moments, and, ultimately, help your airport stand out from the crowd.
This course was developed in partnership with Customer Centric Consulting.
On completion of this course participants will be able to:
Who Should Enrol?
The Airport Customer Service Essentials course covers the following topics:
1. The Importance of Customer Service
2. Customer Service and the Airport Environment
3. Quality Service Across the Customer Journey
4. Self-Awareness and Quality Service
5. Managing Challenging Situations
6. The Significance of Creating Memorable Moments
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.