The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport.
Learners are able to enrol in this course directly from the ACI website.
This designation is required in level 2, 3, 4 and 5 of the ACI Customer Experience Accreditation programme.
On completion of this course participants will be able to:
Who should enrol?
The Airport Customer Experience Specialist courses consist of the following seven modules.
|Module 1||Introduction to Customer Experience Management|
|Module 2||In the Customer’s Shoes|
|Module 3||Customer Research and Data Analysis|
|Module 4||Customer Experience Strategy|
|Module 5||Service Improvement and Design|
|Module 6||Customer Experience Indicators and Dashboard|
|Module 7||Customer Experience Culture|