The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport.
Learners are able to enrol in this course directly from the ACI website.
This designation is required in level 2, 3, 4 and 5 of the ACI Customer Experience Accreditation programme.
Learning Outcomes
On completion of this course participants will be able to:
Who should enrol?
Course Content
The Airport Customer Experience Specialist courses consist of the following seven modules.
Module 1 | Introduction to Customer Experience Management |
Module 2 | In the Customer’s Shoes |
Module 3 | Customer Research and Data Analysis |
Module 4 | Customer Experience Strategy |
Module 5 | Service Improvement and Design |
Module 6 | Customer Experience Indicators and Dashboard |
Module 7 | Customer Experience Culture |