The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport. Learners are now able to register for this course directly through the Airports Council International (ACI) website.
Learners are able to enrol in this course directly from the ACI website.
This designation is required in level 2, 3, 4 and 5 of the ACI Customer Experience Accreditation programme.
On completion of this course participants will be able to:
Who should enrol?
The Airport Customer Experience Specialist courses consist of the following seven modules.
|Module 1||Introduction, Learning Objectives and Customer Experience Management|
|Module 2||Customer Research and Data Analysis|
|Module 3||The importance of Customer Experience|
|Module 4||Customer Experience Strategy|
|Module 5||Quality of Service Improvement and Service Design|
|Module 6||Key Indicators and Customer Experience Dashboard|
|Module 7||Employee Engagement, Customer Culture and Communication|