Training Your Airport Personnel

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The Benefit of Using OLC

Organisational Benefits

Ensure your team is trained on industry leading best practices to enhance staff engagement, productivity and retention.

This leads to organisational benefits including:

  • Increased productivity
  • Reduced operational cost
  • Reduced operational risk of accidents and incidents
  • Increased levels of safety and security
  • Compliance with regulatory training requirements
  • Improved customer experience
  • Increased commercial revenue

Training Programs

The Online Learning Centre (OLC) provides a broad range of globally recognised online training programs that are accredited by Airports Council International (ACI).

Our curriculum covers all airport operational domains:

  • Operations
  • Safety
  • Security
  • Economics
  • Customer Experience
  • Environment
  • Leadership and Management

The programs are currently curated into three levels – short course, certificate and diploma.

The OLC Solution

There are two ways of delivering our OLC training to your airport.

1) Through our enterprise Learning Management System (LMS) which provides airports with the ability to:

  • Track and report training records in real time
  • Monitor user progress
  • Export and retain training records for audit purposes
  • Create users and assign training
  • Download and print certificates

Training is delivered by a cloud-based, fully managed eLearning solution without the risk, capital investment and long-lead-time of developing an in-house system.

2) If your airport already has a dedicated Learning Management System (LMS) OLC training can also be delivered via your airport’s local LMS through our new Dispatch Service.

Case Studies

  • Case Study: Bucharest Airports National Company

    “Bucharest Airport engages staff with online training during the pandemic. ”

  • Case Study: Athens International Airport

    “Athens International Airport aims for consistency of aviation operations through training.”

  • Dublin Airport Logo

    Case Study: Dublin Airport

    “Dublin Airport 'ups' its compliance adherence and safety culture through training.”

  • Case Study: Van Nuys Airport

    “Van Nuys Airport's Operations Team Brushes up on Industry Best Practice”

  • Learner Profile: Garry Holland

    “Become an Airport Security Expert through Practice…. and More Practice Garry Holland works for Edmonton International Airport (EIA) as the Branch Manager for GardaWorld Protective Services, Airport Security. EIA is the fifth busiest airport in...

  • Learner Profile: Gregorio Matthew

    “Gregorio decided to train through the Online Learning Centre to develop his professional career, while recognising that the courses would ensure that he would keep up to date with Airport Council International’s (ACI) current best practices.”

  • Learner Profile: Anna Burton

    “In 2017 Anna enrolled in the Online Learning Centre’s Certificate in Terminal and Landside Operations. As a new employee of LAWA she undertook this certificate to gain a better understanding of how different airport divisions operate and support...

  • Learner Profile: Cheryl Waters

    “In early 2018, Cheryl along with John Wayne Airport’s Customer Relations Team, enrolled in the Online Learning Centre’s Disability Sensitivity Training course. They found that the material in the Disability Sensitivity Training course helped s...

  • Case Study: Brussels Airport Company

    “Brussels Airport Company’s Innovative Approach to Safety Training”

  • Case Study: Changi Airport

    “Essential Airside Safety Training to Meet Stipulated Safety Competencies”

  • Case Study: Bucharest Airports National Company

    “Bucharest Airport engages staff with online training during the pandemic. ”

  • Case Study: Athens International Airport

    “Athens International Airport aims for consistency of aviation operations through training.”

  • Dublin Airport Logo

    Case Study: Dublin Airport

    “Dublin Airport 'ups' its compliance adherence and safety culture through training.”

  • Case Study: Van Nuys Airport

    “Van Nuys Airport's Operations Team Brushes up on Industry Best Practice”

  • Learner Profile: Garry Holland

    “Become an Airport Security Expert through Practice…. and More Practice Garry Holland works for Edmonton International Airport (EIA) as the Branch Manager for GardaWorld Protective Services, Airport Security. EIA is the fifth busiest airport in...

  • Learner Profile: Gregorio Matthew

    “Gregorio decided to train through the Online Learning Centre to develop his professional career, while recognising that the courses would ensure that he would keep up to date with Airport Council International’s (ACI) current best practices.”

  • Learner Profile: Anna Burton

    “In 2017 Anna enrolled in the Online Learning Centre’s Certificate in Terminal and Landside Operations. As a new employee of LAWA she undertook this certificate to gain a better understanding of how different airport divisions operate and support...

  • Learner Profile: Cheryl Waters

    “In early 2018, Cheryl along with John Wayne Airport’s Customer Relations Team, enrolled in the Online Learning Centre’s Disability Sensitivity Training course. They found that the material in the Disability Sensitivity Training course helped s...

  • Case Study: Brussels Airport Company

    “Brussels Airport Company’s Innovative Approach to Safety Training”

  • Case Study: Changi Airport

    “Essential Airside Safety Training to Meet Stipulated Safety Competencies”

Getting Started

Register Online

Perfect for enrolling individuals or small groups in single or multiple courses.

  • Register your staff online
  • Pay by Credit card or request an invoice online
  • Enrolments are activated upon receipt of payment
  • Reporting access available

Group Training

Obtain a group discount when enrolling large groups in single or multiple courses.

  • Request a quotation or invoice based on the number of enrolments and courses required
  • Pay by Credit card or bank transfer
  • Enrolments are activated upon receipt of payment
  • Reporting access available

Contact : enrolments@olc.aero.

Pre-paid Account

Purchase pre-paid training credits that are valid for 12 months and can be rolled out as required.

  • Access to all OLC courses
  • Discounts based on level of pre-paid training credit chosen
  • Allows training to be rolled out without procurement delays
  • Can be topped up at any time
  • Reporting access available
  • User Management (optional)- create users and assign learning

Contact : enrolments@olc.aero.

Other Services Available

Need an Enterprise Learning and Compliance Management solution at your airport?

Ceventas provides a range of fully managed services that deliver an enterprise Learning and Compliance Management solution at your airport.
Our solutions leverage the latest technology from the world’s leading learning and development software companies that will allow you to:
  • Manage your airports learning and development needs for employees and service providers
  • Deliver automated training programs utilising local content and content from industry partners including Airports Council International (ACI)
  • Establish and manage all training records across multiple systems in a central training records store, including internal staff and external service providers

Not sure where to get started with your airport’s Learning and Development Strategy?

We offer consulting and advisory services to help airports develop a strategic and systematic approach to training and professional development. These services will ensure the acquisition of knowledge, skills, competencies and behaviours that meet the needs of airports in the 21st century.
Our approach is based on industry proven methodologies that can be utilised to establish an enterprise learning and development approach at your airport including:
  • Strategic Planning
  • Training Requirements Mapping
  • Training Delivery Service Architecture


Contact us for more information.

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FAQ’s

You can now provide your employees and service providers with access to the ACI Online Learning Centre’s (OLC’s) suite of world-leading online training courses via your local Learning Management System (LMS) through our new Dispatch Service.

Benefits of the new service include:

  • Expand Your Airport’s Training Offerings

Expand your training offerings by accessing a broad range of industry leading online training courses that have been carefully curated and accredited by ACI.

  • Simplified User Management

Manage users and assign courses through your existing LMS.

  • Consolidated Training Records Management

Consolidate training records into one system leading to more effective and efficient training records management, monitoring and reporting.

  • Leverage Value

Leverage greater value from your existing learning systems, software and infrastructure.

How does it work?

Once you have subscribed to our Dispatch Service, we will send you a small Dispatch File for each course that you purchase. These files can then be uploaded into your LMS and will behave like any other SCORM package.

When a user launches the course in your LMS, our Dispatch Software serves up the correct course.

How much does it cost?

The Dispatch Service Subscription is an annual fee of US $1,250. This fee pays for the software needed to deliver our courses via your local LMS.

Once the Dispatch Service is in place you can purchase licenses for any of the courses available in the OLC Dispatch Catalogue and deliver them as required in your LMS.

Contact Us

For more information or to obtain the OLC Dispatch Catalogue contact enrolments@olc.aero.

We can provide access to a customised Learning Management System dedicated to your airport. This gives you the ability to publish custom training, locally generated materials, as well as add courses from the OLC.

You can nominate a Manager of your team who can view users, run progress reports and download certificates. If you have a pre-paid account your Manager can also create users and enrol them in courses.

No, there are no limits. You can train as many staff as you require concurrently through our powerful Learning Management System

When your staff are enrolled in a course they are sent an email notification with their login details. They can access their course with any internet connected computer. Their browser will need the Adobe Flash Player Plug-in which is available free on the internet. The instructions for Flash Player are here – https://helpx.adobe.com/flash-player.html

There are a few ways to enrol your staff:
• Register online and enrol your staff using an online form or download a spreadsheet during the checkout process to enrol staff at a later stage.
• Contact our enrolments team by emailing enrolments@olc.aero to enrol staff as needed.
• Pre-paid customers can roll out training over time and have the option to create and enrol their own users.

Contact Us

We look forward to discussing how online training through the Online Learning Centre (OLC) can benefit your organisation— enhance staff engagement, productivity, retention and more. Complete and submit this form, and someone from the OLC Team will contact you soon.

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