Striving For An Excellent Customer Experience

September 2017

Airports are complex, multifunctional travel centres offering a wide range of services. They mix transportation hubs with hospitality outlets and focus on the customer experience from check-in and security to fine dining and luxury shopping

Airports large and small from around the globe demonstrate their commitment to providing an excellent customer experience.

“I am delighted that as we celebrate the 10th anniversary of helping airports understand how best to serve their customers with the ASQ Programme, we see our largest group of winners ever,” said Angela Gittens, Director General, ACI World. “These airports have dedicated themselves to delivering a stellar customer experience.” 
ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries.  It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.

For a full list of the 2016 winners click here  - 2016 Airport Service Quality (ASQ) Awards
The ASQ Awards Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, 16–18 October 2017.