The Certificate in Terminal and Landside Operations has been Refreshed

April 2018

Due to the emergence of new technologies and the fast-changing airport environment, one of our most popular Certificate courses, the Certificate in Terminal and Landside Operations, has been updated to reflect the current best practice. Updates include information on passenger personas, the New Experience in Travel and Technology (NEXTT) program and additional information on airport parking to reflect today’s parking products and technologies.

"This course is a must for up-coming management and supervisors - it provides well-rounded knowledge and the latest trends all rolled up in a convenient quality learning experience - definitely recommended!" Graduate Testimonial

The Certificate provides participants with the knowledge to optimise airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities.

This course can be taken as a stand-alone Certificate Program or as part of the ACI Airport Operations Diploma Program.

The Certificate consists of the following five modules:

  1. Customer Experience Management
  2. Airport Passenger Terminals
  3. Landside Operations
  4. Baggage and Cargo
  5. International Perspective and Regulations

Price: USD $695.00
Duration: Approximately 15 hours

For more information on this course visit our website at or contact