Terminal and Landside Operations

February 2014

Exceeding Service Delivery Standards
According to the Airports Council International, airports worldwide welcomed 5.95 billion arriving and departing passengers and handled 93.6 million metric tonnes of cargo and 79.6 million movements in 2013 alone.

As passenger numbers grow managing terminal and landside operations whilst maintaining customer service and satisfaction levels is an increasingly challenging and difficult task.

If your job involves:
• Managing the flow of passengers through security zones
• Increasing revenue from non-aeronautical activities
• Implementing performance measurement tools
• Liaising with airlines, agencies and other business clients
• Understanding baggage handling and the air cargo industry
• Offering first class customer service

then the Online Learning Centre invites you to discover how the “Certificate in Terminal and Landside Operations can help you optimize operations and provide a positive passenger experience in harmony with revenue generation activities.