Improving Customer Service At Your Airport

July 2017

Gone are the days when airports were merely points of departure and arrival. Today, airports are complex, multifunctional travel centres offering a wide range of services. Indeed, many have non-aeronautical revenues reaching more than half of total revenues. Airports have become key drivers of social and economic progress in cities, regions and countries the world over.

A key element of an airport's operations is the customer experience management and customer service that is an inherent part of terminal and landside operations.

The OLC's Certificate in Terminal and Landside Operations will provide participants with the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities.

This course can be taken as a stand-alone Certificate Program or as part of the ACI Airport Operations Diploma Program.

Price: USD$695.00
Duration: Approximately 15 hours

For more information on this course visit our website at or contact

En Route to The Airport Operations Diploma Program

The Certificate in Terminal and Landside Operations is a pathway course to the Airport Operations Diploma Program (AODP).

The Airport Operations Diploma Program has been adopted by airport operators and service providers all around the world to ensure that personnel have a comprehensive understanding of the key elements of airport operations.
This 45-hour online program provides airport staff with vital, invaluable knowledge and best practices regarding airport operations and is a stepping-stone to a career in airport operations and management.

Also Available in Spanish 

The Airport Operations Diploma Program is also available in Spanish.

View the Spanish version of the Airport Operations Diploma Program: Diploma en Operaciones Aeroportuarias.