Build your professional knowledge of Terminal and Landside Operations

August 2016

Equip your airport staff with the vital skills and insight for airport terminal and landside operations with ACI’s Certificate in Terminal and Landside Operations

This course will provide airport personnel with the knowledge needed to ensure positive passenger experiences that are in-line with security protocols and revenue-generating activities.

On completion of the Certificate in Terminal and Landside Operations, participants will be able to:

  • Analyze the complex service delivery chain within airports;
  • Understand the tools used by airport operators, working with the wider airport community, to improve customer experiences;
  • Describe the various landside facilities and the operational procedures;
  • Explain baggage-handling and cargo procedures at airports;
  • Describe the major components of the air cargo industry; and
  • Understand the importance of the International Civil Aviation Organisation

Duration: 15 hours

For more information, please contact

Register Here