Brussels Airport Company’s innovative approach to safety training

January 2017

In a rapidly changing operational and regulatory environment, learn about how Brussels Airport Company’s (BAC) innovative approach is changing the way they deliver safety training.

The Challenge

In 2015 Brussels Airport Company was faced with a number of regulatory and operational challenges including the start of the transfer from the ICAO Annex 14 Aerodrome Certification to the new EASA Aerodrome Certification.

One of the key impacts of achieving this new certification included the delivery of additional training to ensure that staff were equipped with the required operational knowledge and skills.

The Solution

The BAC Safety Management Unit conducted a training needs analysis to identify the training requirements needed as part of the aerodrome certification process and if there were any gaps in the current training processes.

A number of new requirements were identified that would need a significant amount of time and resources to deliver using traditional in house training.

Fortunately BAC identified that the Airports Council International Online Learning Centre’s suite of ‘off the shelf’ online courses met a large number of the basic EASA requirements in the areas of Airside Operations, Safety and Dangerous Goods Management.

Nele De Greef, Safety Development Manager at BAC, worked with the Online Learning Centre to select the required courses that would be rolled out to over fifty carefully selected staff who perform safety critical functions at the airport.

De Greef reported that:

“The Airports Council International Online Learning Centre offers high quality courses covering all safety related and operational processes airside.

That was exactly what we needed for our staff performing safety critical functions.

By offering these courses they had the opportunity to gain a profound knowledge on these processes at their own pace.

On the other hand it literally bought us time to develop our own in depth courses related to the specific Brussels Airport airside processes. I would say it’s a win-win situation for everyone.”


The project allowed BAC to utilize ‘off the shelf’ training to provide staff with basic foundation knowledge that delivered the minimum level of knowledge, understanding and competency.

Online access ensured that the training was delivered quickly, easily and on-demand so that staff could work through the training on their own schedule.

This approach freed valuable BAC training personnel allowing them to focus on the development of more in-depth safety training specific to the local BAC environment that could not be met by ‘off the shelf’ training.

The Feedback

Safety Officer Stephan Degreef and Safety Compliance Manager Kevin Cleynhens commented that:

“In general the trainings offered a broad insight and state of the art comprehension of the regulatory framework in day to day aerodrome operations and safety issues, also for seasoned staff.


The ACI Online Learning Centre would like to thank Nele de Greef, Safety Development Manager and the entire team at the BAC Safety Management Unit for taking the time and effort to develop and share this article.

More Information

With nearly 23.5 million passengers in 2015 Brussels Airport is one of the largest airports in Europe and the main airport in Belgium. Brussels Airport connects the capital of Europe to 226 destinations around the globe, served by 77 airlines.

For more information visit

The Online Learning Centre (OLC) was established by Airports Council International to provide online training services to the global airport industry.

For more information regarding any of the programs mentioned in this case study or to learn more about the Online Learning Centre visit or contact