Assisting travellers with disabilities

January 2016

Airport disability sensitivity feature

All individuals with a disability or reduced mobility should have access to air travel and enjoy hassle-free flying experiences comparable to those of others.

The Open Doors Organization (ODO) 2015 Market Study reveals that the disability travel market is booming, having a greater impact than ever before on the aviation industry and the broader global economy. “In the past two years alone, more than 26 million adults with disabilities traveled for pleasure and/or business, taking 73 million trips,” says ODO Director Eric Lipp.

With so many individuals with disabilities flying, it is vital that these passengers are provided with the necessary services for their safe, comfortable and discrimination-free air travel.

Aviation industry workers should undergo disability sensitivity training to ensure that they are properly trained to be available to help people with disabilities through security screenings, terminals and onto planes.

Disability Sensitivity Training

Airport professional development


Our online Disability Sensitivity Training course equips participants with the knowledge and skills to respond to passengers with physical, sensory, and mental disabilities, as well as those using service animals such as guide dogs.

Disability Sensitivity Training is now compulsory for airline and airport customer service staff in the European Community under regulation EC1107; the United States under the Air Carrier Access Act; and Canada under the Canada Transportation Act.

Learn the vital methods of communication when assisting customers with hearing losses, vision impairments, speech disadvantages and other cognitive restrictions, in order to understand the scope of the disability travel market.

Register for our Disability Sensitivity Training module here.

Price: US$95.00
Duration: Approximately 2 hours

Register here