Certificate in Concession Management

USD
$395.00

Approximately 6 hours
USD
$395.00

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Overview

Welcome to the Certificate in Concession Management program.

This program is designed for staff engaged in managing concessions such as retail, food/beverage, duty free, services, parking and ground transportation and rental cars.

The program provides the groundwork for you to be more proficient in both the theory and practice of managing concessions at your airport.

The Certificate in Concession management is made up of the following three modules:
Module 1 – Commercial Operations in the Airport
Module 2 – Food, Beverage, Retail and Duty Free Concessions
Module 3 – Parking, Ground Transportation and Services

Objectives

The key learning objectives of the Certificate in Concession Management program are:

Understand the role of Commercial Operations in an airport including:
- The development of commercial goals, strategies and actions
- The importance of your airport’s layout when planning concessions
- Evaluating and benchmarking your commercial results
- Negotiating and managing concessions

Planning and managing Food/Beverage, Retail and Duty Free concessions including:
- Developing a concession plan
- Getting your concessions up and running
- Managing concession finances and contracts

Planning and managing parking, Ground Transportation, Services and developing a Concession Action Plan including:.
- Designing, locating and sizing concessions
- Forecasting potential revenue
- Establishing contract monitoring systems and standards of operation

Comments

The course consists of the following three online modules:

CCM1 - Commercial Operations in the Airport
CCM2 - Food, Beverage, Retail and Duty Free Concessions
CCM3 - Parking, Ground Transportation and Services