Airport Operations Diploma Programme

USD
$1,795.00

Approximately 45 hours
USD
$1,795.00

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Overview

Airports are no longer just a place to embark and disembark people or load and unload cargo.

Today’s Airports have become vital economic engines facilitating an integrated multi-modal flow of people, goods, information and capital.

Airports will continue to support and drive economic development as they develop and diversify their business model that in turn will have a major impact on how Airport Operations are managed.

The Airport Operations Diploma Program will provide participants with a broad understanding of Airport Operations in the areas of Airside Operations, Terminal and Landside Operations and Business Operations and prepare them with the knowledge to successfully address the operational and business needs of 21st century airports.

Objectives

The Airport Operations Diploma Programme will provide participants with:
  • A broad understanding of airside operations at an airport including the various components of Airside Operations and how these components interact with each other to form an operational system
  • The knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities
  • An understanding of airport business operations including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning

Comments

To achieve the Airport Operations Diploma candidates must successfully complete the following three courses within a three year time frame:

1. Airside Operations

The Airside Operations course provides participants with a broad understanding of airside operations at an airport. Participants will develop an understanding of the various components of Airside Operations and how these components interact with each other to form an operational system.

The Airside Operations course consists of the following seven online modules:

Module 1 - Airside Infrastructure, Facilities and Personnel

Module 2 - Safety Management

Module 3 - Airside Operations

Module 4 - Emergency Management

Module 5 - Airside Security

Module 6 - Airside Operations and the Environment

Module 7 - Industry Safety Performance Indicators


2. Terminal and Landside Operations
The Terminal and Landside Operations course will teach participants how to optimize airport terminal and landside operations to provide a positive passenger experience in harmony with security requirements and revenue generating activities.

The Terminal and Landside Operations course consists of the following five online modules:

Module 1 - Customer Experience Management
Module 2 - Airport Passenger Terminals
Module 3 - Landside Operations
Module 4 - Baggage and Cargo
Module 5 - International Perspective and Regulations

3. Airport Business Operations
The Airport Business Operations course will provide participants with an understanding of airport business operations including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning.

The Airport Business Operations course consists of the following seven online modules:

Module 1 - A Complex and Dynamic Business
Module 2 - Airport Economics
Module 3 - Regulatory Framework
Module 4 - Airport Organization
Module 5 - Airport Strategic Planning
Module 6 - Airport Master Planning
Module 7 - Airport Operations Planning

Testimonials

“In studying the ACI Airport Operations Diploma Program, I have gained a renewed perspective, focus and passion for the global aviation industry.The new Terminal and Landside Certification course was truly enlightening. I really enjoyed learning about how to develop and promote a customer centric airport environment and discovering the various organizations that contribute to a global aviation system.”

- Justin Julian C.M. ACE, Airports Operations Officer County of Ventura Department of Airports

“The (Airport Operations Diploma) Program gave me a much more holistic understanding of the running of an Airport. In my role it helps me to help others in a more meaningful manner. I have even managed to raise a few eyebrows as I try out some of my new terminology in areas outside my bubble. Thanks heaps ACI.”

- Wayne Nicholl, Health & Safety Manager Auckland Airport

“The ACI Airport Operations Diploma Programme is a comprehensive and systematic overview beneficial to all current and aspiring Airport leaders. The various modules illustrate today’s challenges and future requirements to enhance safety, security, customer satisfaction, environmental responsibility and community involvement…all within an increasingly complex regulatory framework.”

- Charles Navigante, Airport Duty Manager Operations and Security San Francisco International Airport

“I personally would like to thank ACI for coming up with such a comprehensive airport operations diploma course which covers almost all facets of aviation. It is a must do for serious aviationists who would like to take civil aviation to another level. Not only does the course provide an option for self study at your own time, it is so detailed and full of practical and realistic examples, which ultimately make your learning not only easy but affable.”

- Norman Sanyanga Civil Aviation Authority of Zimbabwe